Job Details

Description

This is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 9 am - 6 pm.

Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and operational governance. At Ignite, we thrive on change and are constantly expanding our offerings with the latest technologies.

To have a BLAST at Ignite, all team members should align with our core values:

• Bias for Action
• Listen, Learn, and Innovate
• Above and Beyond Customer Service
• Stellar Quality
• Total Trust

Requirements

Overall Responsibility:
To provide accurate, friendly, and service minded attention to phone customers in a team setting. This position is full-time with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $15.50 hourly.

Job Description:
To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service.

Key Tasks and Responsibilities:

• Provide excellent customer service
• Apply appropriate actions to effectively control a call
• Escalate, when necessary, adjust tone and etiquette to accommodate customer
• Enroll cards
• Transferring cards
• Updating customer information in database
• Looking up card balances
• Keeping track of, organizing and using provided information to perform efficiently
• Maintain communications equipment by reporting any problems
• Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures
• Update job knowledge by studying new program descriptions and participating educational opportunities
• Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects
• Work efficiently with team members
• Other duties as assigned

Education and Job Experience Requirements:

• High School Diploma or GED equivalent preferred
• Call Center experience preferred