Job Details

System One is actively seeking a Work Order Rebate Coordinator for a contract position working primarily remote with one day a week in the office (Fridays). Work Order Rebate Coordinator is responsible for managing timing and quantity of energy customers energy as well as providing incentives; whether it's through rebates or credits on their bill for all those demand side management products. This role may be a bit broader because we cross function between both of our teams. You could think of EV rebate, an electric vehicle rebates all the way to our demand response. We also have a saver switch program and that allows us to control their cooling on their air conditioning to reduce load. This resource will be focused on the operational work for both programs/teams, depending on seasonality and needs. Work Order Rebate Coordinator Responsibilities: Responsible for residential saver switch and AC Rewards, which is a smart thermostat program. That's our biggest volume of work orders; last year, we did about 40,000 saver switch work orders. Work indirectly through Salesforce and/or email, with the third-party vendor, Hunt Electric. Responsible for commercial saver switch work orders; this resource might do both, however, the responsibility would be supporting saver switch residential, commercial and AC rewards work orders. Responsible for ensuring that the customers are eligible for the program that they are signing up for (energy efficiency program or demand response program.) Ensure customers have the right equipment to participate and then making sure whether the dollars that we're sending or the incentives that were paying are accurate. Will be working from a shared queue within Salesforce so that the work is spread across the team, working from oldest to newest. There are several dashboards within Salesforce to track progress. Will be working collaboratively with their team in daily chats to ensure work is efficiently and effectively completed. Requirements: 1-3 years of experience working in a very high-volume shared queue environment. Must possess strong attention to detail and analytical skills in addition to strong communication skills. Previous data entry experience. Experience working within a collaborative/cross functional team within a large corporate/professional environment. Would like to see utility experience, whether it's rebate processing. Strong engagement and show ambition. Self-driven/motivated since majority of the work will be remote. Must possess a strong work ethic. Work schedule: Work onsite on Fridays and remote Monday-Thursday Worksite Location: Minneapolis, MN Contract Duration: 12-Months Hourly Pay Rate: $24.00/hr.