Job Details

Employment Type:

Full time

Shift:

Evening Shift

Description:

This is a Tuesday-Saturday position with Tuesday-Friday being 1230-9pm and Saturday hours are 9am-530pm.

Must be within a 50-mile radius of Livonia, MI or near a Trinity Health At Home Office

• Work shift Tuesday-Friday 12:30pm – 9:00pm EST & Saturdays 9:00am-5:30pm EST

• Will work a holiday rotation, one – two per year

• The above hours may flex with business needs

Position Overview

The Intake Coordinator position is part of Trinity Health At Home's Customer Care Center (C3). Our Intake Coordinators are responsible for communicating, coordinating and documenting care for the transition of patients to home-based services This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR and communicating with patients and families as well as working with Care Management, physicians and referral sources

🌟 Why Join Us?

Start Here… Grow Here... Stay Here!

At our core, we believe in building careers, not just jobs. Many of our team members stay with us for the long haul—and for good reason. Our culture is built on support, growth and opportunity.

💼 What You Can Expect:

• ✅ Consistent, Reliable Workloads Enjoy steady assignments with guaranteed hours—no surprises.

• 💰 Competitive Pay & Low-Cost Benefits Get exceptional coverage and real savings that make a difference.

• 🤝 Supportive Leadership Our management team is here to help you succeed every step of the way.

• 📈 Career Growth Opportunities Every leader on our team started in a field role—your path to leadership starts here.

• 🖥️ Epic EMR System Streamlined documentation and communication for better care and less stress.

• ⚡ Fast Hiring Process Quick interviews and job offers—because your time matters.

• ❤️ Meaningful Work Deliver one-on-one care that truly impacts lives.

Minimum Qualifications

• Associate's degree preferred, High School diploma required with equivalent 2-4 years industry experience.

• 2-3 years home care, hospice, discharge planning, or case management experience preferred.

• Working knowledge of governmental reimbursement criteria. Knowledge of third party / managed care contracts related to THAH services preferred.

• Microsoft computer skill set required. Experience with THAH current software platforms and applications preferred.

• Working knowledge of standard office equipment and remote technology required

• Must be able to communicate with high-level customer service, phone etiquette and confidence to effectively work with internal and external customers.

• Demonstrates a commitment to customer service and demonstrates agility and challenges to engage and participate in process improvement.

• Must possess interpersonal skills sufficient to interact effectively with clients and their families, as well as caregivers, peers, subordinates, supervisors, referral sources, divisional personnel and the public.

• Previous experience working in a healthcare environment, demonstrating computer literacy.

Benefits Highlights  

• Day 1 Benefits - Health, dental and vision insurance 

• Daily Pay 

• Shift Differential Pay

• Employee Referral Reward Program 

• Short and long-term disability 

• Tuition Reimbursement 

• 403b 

• Generous paid time off 

• Comprehensive orientation  

About Trinity Health At Home

Trinity Health At Home is a national home care, hospice and palliative care organization serving communities throughout eleven states. As a faith-based, not-for-profit agency, we serve patients and families in the comfort of home, offering skilled nursing, therapy (physical, occupational, speech) and medical social work. We are Medicare-certified and accredited by The Joint Commission. Learn more about us at TrinityHealthAtHome.org/Michigan .

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran