Job Details

Job Posting

This job was posted by Idaho Works. For more information, please see Idaho Works job page. Obtains client information by answering telephone calls. Provide excellent customer service. Apply appropriate actions to effectively control a telephone call (escalate when needed, adjust tone and etiquette to accommodate customer). Registering cards. Transferring cards. Updating customer information in data base. Looking up card balances. Keeping track of, organizing and using information provided to perform (emails, training manuals, printed materials etc.). Maintains communication equipment (by reporting problems). Maintains and improves quality results (by adhering to standards and guidelines; recommending improved procedures.). Updates job knowledge (by studying new program descriptions; participating in educational opportunities.). Use an effective approach to handle special telephone tasks (like call transfers, call backs, holds, interruptions, and unintentional disconnects.). Work effectively with team members. Other duties as assigned