Job Details

Overview

Bish's RV is seeking a customer-focused, sales-minded Service Outfitter to join our team. As the first point of contact for service guests, you will identify service needs, educate customers about RV systems, recommend additional services when appropriate, and maintain clear communication between customers and technicians. You will act as a customer advocate and trusted advisor to deliver exceptional service and foster long-term loyalty. Target compensation ranges from $60,000 to $80,000+ based on performance.

Responsibilities

• Welcome and assist service customers in person and over the phone with professionalism and courtesy
• Educate customers on needed repairs, maintenance intervals, and RV safety enhancements
• Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback
• Listen to customer concerns and clearly document service requests and recommended solutions
• Communicate regularly with customers regarding service progress, costs, and any delays
• Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction
• Close repair orders accurately, process invoices, and collect payments
• Track and maintain service documentation and customer records in the system
• Follow up after service to ensure satisfaction, address concerns, and generate repeat business

Competencies and Skills

• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Excellent communication skills
• Passion for delivering a superior customer experience
• Strong organizational and time management skills
• High attention to detail and quality control
• Basic understanding of RV systems and repair terminology (training provided)
• Computer proficiency with service management software and scheduling tools
• A trainable mindset eager to grow, coachable, and committed to continuous improvement

Expected Results

• High customer satisfaction and repeat business through personal connection and education
• Increased average repair order (ARO) through effective service sales and upselling
• Accurate and efficient work order creation and repair documentation
• Clear, consistent communication with customers and internal teams
• High-quality and accuracy scores in service performance metrics

Resources

• On-the-job training and mentorship from experienced team members
• Access to service management software and customer database tools
• Uniforms
• Access to RV product training, service guides and technical manuals
• A supportive and collaborative work environment focused on growth

Who We Are

Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is experiencing record growth with opportunities to grow within the organization. We are a goal-driven company with a high-performance culture and value authenticity, enjoyment, and results.

Perks

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.