Job Details

ORDR is looking for a passionate and experienced Technical Support Engineer (TSE) to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing cybersecurity startup and make a real impact in a high-visibility role! This will be hybrid role located in Bengaluru South, Karnataka, India.

What Youll Do

Support customers and partners on product configuration, performance, and troubleshooting

Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams

Maintain high levels of customer satisfaction and engagement

Use diagnostic tools, scripts, and lab environments to replicate and resolve issues

Contribute to technical documentation, knowledge base, and troubleshooting guides

Collaborate with cross-functional teams to deliver the best customer experience possible

Serve as the voice of the customer internally by sharing insights and feedback

What Were Looking For

5+ years of experience in a technical support or customer-facing engineering role

Background in B2B SaaS and strong knowledge of network and security concepts

Deep expertise in switches, routers, and networking fundamentals

Certifications preferred: CCNA, JNCIE, or higher

Working knowledge of Linux, VMware ESXi, and firewalls

Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices

Empathetic communicator with a passion for customer success

Able to manage multiple issues and tasks in a fast-paced environment

Why Youll Love Working at Ordr

Be part of a company at the forefront of cybersecurity and network visibility

Work remotely with a talented, collaborative global team

Direct impact on customer success and product growth

Fast-paced startup environment with room to grow and innovate

Ready to join the Ordr team and help secure the networks of the future?Apply now and let's shape the future of enterprise security together.