Job Details

Business Analyst I - Remote (AL, AR, LA, MS or TN)

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

The Business Analyst I is primarily responsible for database management and query over a large number of internal and external data sources for internal program management and external reporting. The analyst is also responsible for researching and analyzing various programs and associated data in order to assess program impact and efficiency, understand gaps in expectations and/or success of programs, evaluate proposed products and programs, recommend alternative products or processes, financial analysis of the market, and corporate performance.

Responsibilities:

• Provide program, data and analytic support to ensure proper analysis, staffing, monitoring, reporting and overall implementation success of each initiative
• Track and manage strategic projects and operational initiatives
• Provide assistance on program design, implementation, oversight and reporting
• Research data and policy items relevant to programs and performance
• Ability to learn and navigate end user software systems
• Ability to understand complex business processes and use cases and translate into meaningful requirements for development
• Ability to test, diagnose, and debug reporting issues when reported
• Attend project meetings and provide feedback to team
• Prepare and present options, risk, findings, status, and conclusion of new programs from thought, design, and through implementation
• Assist in identification of information technology to support new strategy and programs
• Perform other duties as assigned

Required Qualifications:

• Bachelor's degree in business, mathematics, economics, computer science, information management, statistics
• 1 to 3 years of proven work experience as a Data Analyst, Business Analyst, or Business Data Analyst
• Strong knowledge of and experience with reporting databases (SQL, Oracle etc.), use of SQL query language, and programming (XML, JavaScript, or ETL frameworks), and dashboard visualization skills (Power BI, Tableau, etc.)

Preferred Qualifications:

• Technical expertise regarding data models, database design development, data mining and segmentation techniques

Key Competencies & Skills:

• Attention to Detail : Taking responsibility for a thorough and detailed method of working
• Conceptual Thinking : Understanding a given situation or problem by combining information that is readily available, identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations. Being solutions oriented.
• Data gathering and analysis : Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions
• Oral Communication : Shaping and expressing ideas and information in an effective manner
• Organizational awareness : Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization
• Results Orientation : Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Data science experience is a plus.
• Display analyses results in text and visually using PPT, Excel, and other presentation formats to communicate results (reports, briefings, spreadsheets, dashboards, position papers, email response to taskers, etc.)
• Administer quality control and process improvements activities, including data entry, data cleaning, data coding, survey design, and use and presentation of analytics stemming from survey results and supporting data.
• Strong verbal communication skills
• Strong writing skills with the ability to clearly document business procedures and processes
• Possess strong business acumen with the ability to build relationships with other departments and interact professionally with a diverse group
• Ability to manage strict deadlines and multitask
• Ability to train and work with end users on understanding reporting systems
• Ability to work independently

Work Environment:

• Employee spends most of the time in office environment, accessible to the public, members, and potential members
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.