Job Details

Job Code: AZ 8596
Job Title: Call Center Agent (Local Only/1st Day Onsite/100% Remote)
Client Job ID: AZ 8596
Location: Phoenix, Arizona (within 1 hour of Phoenix or Tucson)
Duration: 6 Months (Possible Extension)
Schedule: Monday-Friday, 8 AM-5 PM (40 hrs/week)
Work Setup: 1st Day Onsite (Orientation), then 100% Remote

About the Role

SOAZ-Req #8596 - AZ Department of Revenue (AZDOR) - Education and Compliance Division is seeking Call Center Agents to provide courteous, professional assistance to taxpayers regarding individual and business-related tax compliance and general inquiries.

This is a fast-paced, high-volume Tier 1 support environment requiring strong multitasking and communication skills.

Key Responsibilities

• Handle high-volume inbound calls regarding tax compliance and account inquiries
• Resolve Tier 1 issues and escalate complex cases as needed
• Review taxpayer accounts, verify and update information in real-time
• Educate callers on online resources and tax policies
• Submit payment arrangement requests and document actions across multiple systems
• Participate in team engagement and meet performance expectations

Required Qualifications

• Minimum of 2 consecutive years of experience in a fast-paced national call center (finance, banking, insurance, or telecommunications preferred - not technical support)
• Strong multitasking and customer service skills
• Proficiency in Microsoft Word, Excel, and Google Workspace
• Basic math competency (addition, subtraction, multiplication, division)
• Excellent verbal and written communication

Preferred Qualifications

• Spanish-speaking candidates strongly encouraged to apply
• Experience in process improvement or banking environments
• Associate degree or higher

Additional Information

• Training: 3 weeks, 8:30 AM-5:00 PM (attendance is mandatory)
• Candidates must live within 1 hour of Phoenix or Tucson and attend Day 1 orientation onsite (1600 W. Monroe St., Phoenix, AZ 85007)
• Must pass background, fingerprinting, and 5-year Arizona tax filing checks
• Reliable hardwired internet connection required; 5G routers must be configured by IT on Day 1
• Must be able to transport assigned equipment (no public transport allowed)
• Short work stints or switchboard-only experience will not be considered

Compensation: $20.00 per hour

About SR International INC

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are
We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.