Job Details

Our client, a well-established provider of print and marketing services, is seeking a dedicated and skilled Remote Account Manager. This role focuses on managing client relationships, handling inquiries, processing orders, and identifying upsell and cross-sell opportunities. If you have experience in a client-facing role, proficiency in HubSpot, and a strong focus on client retention, this is the ideal role for you.

Job Title: Account Manager

Location: Remote (Work From Home)

Salary: $1,000 $1,500 per month

Work Hours: 9 AM 5 PM EST

Key Responsibilities

• Client Management: Serve as the primary contact for clients, addressing inquiries and providing exceptional service to maintain high satisfaction levels.
• Order Handling: Answer calls, manage order inquiries, and accurately process orders through HubSpot and other platforms.
• Upselling & Cross-Selling: Identify and leverage opportunities to upsell and cross-sell products or services to existing clients, maximizing revenue.
• Client Retention: Develop and implement strategies to retain clients and build long-term relationships, ensuring ongoing satisfaction.
• HubSpot Utilization: Utilize HubSpot to manage client interactions, track orders, and maintain detailed records of communications.

What Success Looks Like

• Effective Client Management: Proactively manage client relationships to ensure high satisfaction, resolving inquiries promptly.
• Accurate Order Processing: Efficiently handle order inquiries and process them accurately to ensure smooth operations.
• Revenue Growth: Achieve upselling and cross-selling targets, enhancing overall client value and driving business growth.
• Strong Client Retention: Implement effective strategies for retaining clients and building long-term partnerships.
• Proficient HubSpot Use: Leverage HubSpot for managing client information, interactions, and supporting account management objectives.

Qualifications

• Client-Facing Experience: Proven experience in a client-facing role, with strong relationship management and customer service skills.
• HubSpot Proficiency: Demonstrable proficiency with HubSpot for managing client interactions and maintaining accurate records.
• Order Management Skills: Ability to efficiently handle order inquiries, data entry, and process orders with accuracy.
• Upselling & Cross-Selling: Experience identifying and acting on opportunities to upsell and cross-sell products or services.
• Fluency in English: Native fluency in both verbal and written English is required.

Why Join Us?

• Fully Remote: Work from home with a flexible schedule.
• Client-Centric Role: Play a vital role in maintaining client satisfaction and driving business growth.
• Growth Opportunities: Develop your skills in a dynamic, fast-paced environment with a focus on client relationships and revenue optimization.

Application Process

• Fill out the application form.
• Record a video showcasing your skill sets and experience.