Job Details

The Senior Commercial Process Engineer is a strategic problem-solver and continuous improvement leader focused on optimizing Omnicell's end-to-end commercial customer journey.

This role combines industrial engineering discipline, Lean Six Sigma mastery, and business acumen to identify root causes of friction, redesign workflows, and create scalable future-state models that enhance customer and employee experience.

As a trusted advisor across the commercial organization, the Senior Engineer bridges strategy and execution, turning vision into measurable operational improvement.

This position is a remote position with a preference for candidates located near: Austin, TX, St. Petersburg, FL, or Pittsburgh, PA.

Responsibilities

• Lead complex process discovery and redesign initiatives across the customer journey, from pre-sale through renewal.

• Conduct value stream mapping, data analysis, and scenario modeling to identify improvement opportunities.

• Design future-state architectures that balance efficiency, compliance, and customer experience.

• Partner with stakeholders to prioritize initiatives, define success metrics, and measure impact over time.

• Serve as an internal Lean Six Sigma Black Belt, coaching teams through structured problem-solving (DMAIC, Kaizen, etc.).

• Translate findings into actionable playbooks and executive presentations to inform decision-making.

• Act as a change to champion-building alignment, facilitating workshops, and helping teams adopt new ways of working.

Required Knowledge and Skills

• Lean Six Sigma Black Belt (or equivalent certification and experience).

• Strong analytical and visualization skills (e.g., Power BI, Minitab, Visio, Lucidchart, Excel, etc.).

• Exceptional communication, facilitation, and stakeholder management skills.

Basic Qualifications

• Bachelor's degree in Industrial Engineering, Business, Operations Management, or related discipline.

• 7-10 years of experience in process improvement, operational excellence, or business transformation roles.

Preferred Knowledge and Skills

• Experience in a B2B healthcare technology or life sciences company.

• Familiarity with Salesforce, Conga, Gainsight, or similar commercial systems.

• Exposure to design thinking or customer journey mapping methodologies.

Work Conditions

• Remote position

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.