Job Details

Overview

Customer Support Manager Tax REMOTE (Seasonal) Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses. Work from early November through April 30, 2026, averaging 40+ hours per week.

JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. This remote seasonal role focuses on leading remote support teams and delivering an exceptional customer experience.

On a Typical Day, You Will

• Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.
• Monitor and evaluate the team to identify coaching and mentoring opportunities.
• Implement policy updates through training and change control processes.
• Identify areas for process improvement at the individual and team level.
• Analyze daily/weekly/monthly team performance data and deliver performance feedback.
• Assess, adopt, and update strategies to empower the team to meet SLAs and KPIs, including timecard management, shift adherence, tools and resources usage, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements, and troubleshooting.
• Identify and address issues within leadership channels, customer-facing issues, and escalations, ensuring resolution in a friendly and prompt manner.
• Escalate customer callbacks as needed.
• Carefully document and keep accurate records of team-related activities.
• Ensure team members meet milestones during onboarding and training.

What You Bring To The Role

• A passion for customer support and improving the customer experience.
• 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals.
• Strong technical skills and ability to navigate software including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
• A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities (no satellite or Wi-Fi providers).

What We Provide

• Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
• W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives.
• Work from early November through the end of April 2026, averaging 40+ hours a week.
• Comprehensive training and support from our management team, who are committed to helping you excel in this role.
• Equipment including laptop for the duration of employment. You must also have access to a personal computer for your use.
• The opportunity for employment growth within JDA TSG.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting

About JDA TSG

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.