Job Details

We are seeking a dedicated and personable Member Service Representative to join our team, either remotely or at our office location. This role plays a vital part in delivering exceptional service to our members, ensuring their needs are met with professionalism and care. If you excel at communication, problem-solving, and building positive relationships, this opportunity offers a rewarding environment to make a meaningful impact.

Key Objectives

As a Member Service Representative, your primary goal will be to provide timely, accurate, and courteous assistance to members. You will serve as a key point of contact, addressing inquiries, resolving concerns, and supporting members through various service channels.

Responsibilities

• Respond promptly and professionally to member inquiries via phone, email, chat, or in-person.

• Assist members with account management, product information, and service requests.

• Identify and resolve member issues efficiently while maintaining a positive experience.

• Document interactions and maintain accurate records in the customer management system.

• Collaborate with internal teams to escalate and resolve complex concerns.

• Stay informed about company products, services, policies, and procedures.

• Contribute to continuous improvement initiatives by providing member feedback and insights.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.

• Proven experience in customer service, member relations, or a related field.

• Strong communication skills, both verbal and written.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Proficiency with CRM software and Microsoft Office Suite.

• Problem-solving mindset with a focus on delivering solutions.

• Comfortable working independently or as part of a team, whether remote or in-office.

Benefits

• Flexible work location: choose to work remotely or from our office.

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance options.

• Generous paid time off and holiday schedule.

• Opportunities for professional growth and development.

• Supportive and inclusive workplace culture.