Job Details

Remote Customer Service Representative

Conduent is looking for a Remote Customer Service Representative to be the first point of contact for our clients customers. You will receive paid training, work from home, and can earn incentives and benefits while making a real impact every day.

Base pay range: $14.00/hr - $14.00/hr

What We Offer

• Work From Home
• Full Time Employment (40 hours/week)
• Must have flexibility to work any of our 8?hour shift schedules during business hours. Business Hours: Monday Sunday, 24/7
• Competitive Pay: $14.00 starting on day one
• Pay is $14/hour; may be below your states minimum wage. Please consider this when applying.
• Shift differential: $1.50 per hour for hours between 6PM-6AM
• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Benefits: Comprehensive benefit options and a great work environment that values your success.

What Youll Do

• Efficiently manage a high volume of inbound calls in a fast?paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web?based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in?depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

What Were Looking For

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during the three?to?six week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer?service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech?savvy problem solver whos comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high?volume call center environment.

Required Qualifications

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high?speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment.
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50?Mbps upload and 50?Mbps download.
• Working knowledge of computers and Windows applications.

Preferred Qualifications

• 1+ years of previous call center experience.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits?related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, using a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduents ADAAA Accommodation Policy.

Seniority Level

Entry level

Employment Type

Full?time

Job Function

Other