Job Details

Document Applications Engineer (Remote) Beth Israel Lahey Health

When you join the growing BILH team, youre not just taking a job, youre making a difference in peoples lives.

Working under the direction of the Manager, Enterprise Document Management, the incumbent is responsible for coordinating and leading technical activities related to the implementation and deployment of vendor or in?house applications that provide enterprise document solutions. The incumbent ensures that business specifications and end?user requirements are met and projects are delivered on time. This role requires technical knowledge and skills to collaborate with solution vendors and to support system, network, storage, database, and development engineering resources in support of project efforts. The incumbent demonstrates strong technical and problem?solving skills and provides effective peer support and coordinates troubleshooting of complex technical or user support issues.

Responsibilities

• Lead solution deployment, testing, and support activities to implement document management system projects and their supporting systems or interfaces.
• Mentor and support other team members in deployment, testing, and support activities.
• Provide resource requirements and scope of effort estimates for assigned projects.
• Create timeframes and work schedules to meet project deadlines.
• Debug causes and ensure resolution of encountered service issues.
• Develop or validate QA & UAT activities, including test cases and schedules.
• Communicate effectively with clients and teams.
• Provide on?call support as needed.

Competencies

• Decision Making Ability to make decisions guided by precedents, policies, and objectives.
• Problem Solving Ability to address highly varied, complex, and often non?recurring problems requiring innovative and creative techniques.
• Independence of Action Ability to set goals and determine how to accomplish defined results with some guidelines.
• Written Communications Ability to summarize and communicate moderately complex information in varied written formats.
• Oral Communications Ability to comprehend and communicate complex verbal information in English.
• Knowledge Ability to demonstrate in?depth knowledge of concepts, practices, and policies in complex situations.
• Team Work Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful environment.
• Customer Service Ability to provide a high level of customer service and staff training to meet standards and expectations.

Minimum Qualifications

Education: Bachelor's degree or equivalent work experience.

Licensure, Certification & Registration

Experience: 5?8 years of related work experience required in the implementation, deployment, and support of business?critical solutions.

Skills, Knowledge & Abilities

• Experience working in Windows and Linux environments.
• Knowledge of more than one of the following programming languages: Java, Python, C#, ASP.NET, PHP, or JavaScript.
• Practical experience with application administration, installation, and configuration scripting.
• Practical experience with content management systems.
• Advanced technical computer skills for technical support specific to the functional area and related systems.

Preferred Qualifications & Skills

• Experience in a healthcare setting.
• Knowledge of and experience with Documentum Content and Captiva scanning platforms.
• Experience with EHR systems, such as Epic, Meditech, or Athena.

Pay Range

$74,880.00 USD $93,600.00 USD

As a healthcare organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza as a condition of employment.

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Engineering and Information Technology

Industries

Hospitals and Health Care

Equal Opportunity Employer / Veterans / Disabled