Job Details

Customer Care Specialist

Restaurant Technologies, the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry, is currently seeking a Customer Care Specialist. You will be part of a team responsible for supporting the service needs of our external customers while working internally with other corporate functions to trouble shoot service issues in order to provide a high level of service to our customer groups. Schedule: Sunday, Monday, Thursday, Friday, Saturday; 10:30a-7:00p CST Compensation: Starting at $20 per hour + Weekend shift differential Position Description Looking for a fast paced, service oriented position? As a Customer Care Specialist, you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center. Key Responsibilities Provides telephone support to external customers related to Restaurant Technologies' specialized restaurant equipment. Tracks customer communication and updates information in Restaurant Technologies' CRM software. Assesses customer's needs and provides appropriate method of support and communication to the necessary location. Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents. Prepares daily / weekly / monthly call reports. Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing, collections, etc). Position Requirements Experience: 1+ years related experience and/or training in hands on equipment repair and customer service Education: High school diploma or equivalent Bi-lingual speaking preferred (Spanish / English) Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we're proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.