Job Details

Employer Industry: Health Solutions

Why consider this job opportunity:

• Salary up to $93,574.00
• Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range
• Comprehensive benefits including affordablemedical plans, 401(k) with matching contributions, and employee stock purchase plan
• Opportunities for personal and professional growth with a focus on team development and recognition
• Supportive hybrid work environment with flexible scheduling options
• Commitment to fostering a workplace where every colleague feels valued and included

What to Expect (Job Responsibilities):

• Supervise Customer Service employees to enhance member and provider satisfaction and retention
• Develop and coach staff on work procedures and teamwork, while providing ongoing feedback
• Monitor performance measures and allocate resources to meet volume and performance demands
• Act as a liaison between staff and management, communicating workflow results and solutions
• Analyze constituent data to identify trends and improve product and service delivery

What is Required (Qualifications):

• Demonstrated leadership abilities
• Experience with inbound call center operations
• Minimum educational requirement: High School Diploma or equivalent

How to Stand Out (Preferred Qualifications):

• 2 years of experience leading member/customer service teams
• Experience in a Medicaid and/or Medicare setting
• Bachelor's Degree

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