Job Details

A leading provider of SaaS solutions is looking for a Customer Support Manager to lead the Tier 1 support team in Austin, TX. You will be responsible for ensuring rapid response and resolution of customer support cases, mentoring team members, and driving customer satisfaction initiatives. The ideal candidate has 3-5 years of experience in a similar role, strong communication skills, and familiarity with support tools like Zendesk and Salesforce. This role offers a competitive salary and potential for bonuses.

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