Job Details

Expert Salesforce Business Analyst - Remote

Welcome to Veradigm, where our mission is transforming health, insightfully. Join the Veradigm team and help solve many of todays healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

About the Job

We are seeking a highly skilled and proactive Expert Business Analyst with deep Salesforce expertise to join our growing team. In this role, you will partner with Product, Engineering, and cross-functional stakeholders to drive detailed requirements gathering, refine user stories, and support the successful execution of agile development processes with a strong emphasis on Salesforce Customer Experience portal implementation and Service Cloud functionality (Cases, Chats, etc.). You will serve as a critical liaison between business stakeholders and technical teams, ensuring alignment on business needs and functional specifications. Your ability to lead productive discussions, translate complex concepts, and foster collaboration will be key to delivering high-quality, scalable solutions. If you have hands-on experience implementing Salesforce portals and Service Cloud features, thrive in a fast-paced environment, and excel in agile practices, we want to hear from you.

Key Responsibilities

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.).
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations.
• Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development.
• Collaborate with stakeholders to define scope, priorities, and business challenges.
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting.
• Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives.
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules emphasizing Salesforce architecture and objects.
• Identify opportunities for process improvement and automation within Salesforce and related platforms.

About You

- 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience.

- Must have: Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge).

- Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations.

- Skilled in Agile methodologies and backlog refinement.

- Excellent communication and collaboration skills across technical and non-technical audiences.

- Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio).

Equal employment opportunity, including veterans and individuals with disabilities.