Job Details

Remote Customer Care Representative - Call Center Experienced Required

Shifts: M-F 10:30am-7pm CST and M-F 10am-6:30pm CST

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, incumbent may make outbound follow?up calls on outstanding AR accounts.

Essential Duties and Responsibilities

• Answer inbound customer service calls and make some outbound follow?up calls in a professional, service?oriented manner. Answer the calls timely without drops or abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on timely first?call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented in the event of necessity.
• Participate in 1x1s and huddles with leadership to review performance opportunities and provide coaching.

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills.
• Professional and calming tone of voice with complete command of the English language free of inappropriate grammar.
• Ability to effectively summarize what transpired on a call in notes, to enable the next team member to pick up where you left off.
• Ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.
• Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving techniques.
• Ability to maintain control of the call by de?escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities.
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
• Attentive listening skills.
• Ability to clearly articulate a response to the customer using appropriate voice modulation.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID?19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High school education or the equivalent.
• 12 years of prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Physical Demands

• Ability to sit at a computer terminal for extended periods of time.

Work Environment

• Call center environment with headset and multiple workstations within close proximity.
• Hospital environment may include direct patient interaction.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value?based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

• Pay: $14.50$21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401(k) with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee assistance program, employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long?term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorados Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicants or employees race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E?Verify program. Follow the link below for additional information. E?Verify: The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job Details

• Seniority level: Associate
• Employment type: Full?time
• Job function: Other
• Industry: Hospitals and Health Care and Medical Practices