Job Details

Pay Range: $35 - $40.62/hr. on W2
Duties:
Ingestion & Pipeline Support:

• Monitor and troubleshoot content ingestion through the clients ingest pipeline (using Splunk and AWS S3).
• Review job reports, identify errors, and coordinate with contributor relations on fixes.
• Report system issues to engineering and assist in testing solutions.
• Manage AWS S3 storage for assisted uploads.
• Suggest and support automation opportunities to streamline workflows.

• Onboard new assisted ingest partners, including AWS S3 configuration and workflow training.
• Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators.
• Develop clear documentation and training materials.
• Deliver technical support for tools and systems that impact content delivery.

• Gather and analyze data to measure ingest performance across content departments.
• Troubleshoot issues related to file transfers, transcoding, or automated scripting.
• Identify and implement process improvements to improve reliability and efficiency.

• Experience in media technology, library science, or a similar area at a level equivalent to a degree or comparable experience.
• Strong technical skills: Excel, AWS (especially S3), JSON/XML, and experience with monitoring machine-generated data.
• Familiarity with Python and Java.
• Clear communicator, capable of bridging technical and non-technical discussions with a wide variety of team members.
• Organized multitasker who thrives under high-volume, high-velocity, deadline-intensive conditions.
• Curious, adaptable, and eager to solve problems.

• Bachelor's degree in computer science or a related field, or equivalent experience.
• Experience supporting technology and asset management systems in digital media.
• Knowledge of video/image transcoding.
• Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects.