Job Details

Role: AWS & Amazon Connect Technical Specialist/Developer
Location: Remote (Candidates from the EST are preferred)
Duration: Long Term

Job Description:
Seeking a technical specialist with hands-on experience configuring and optimizing Amazon Connect for a banking contact center. Responsible for setting up contact flows, integrations, security, and troubleshooting.

Tech Stack & Tools:
Amazon Connect, AWS Lambda, AWS SDKs (Python, JavaScript, Node)
Scripting languages: JavaScript, Python
Security: IAM, KMS, SCM, VPC, Banking Security Governance
Deploy and configure Amazon Connect instances
Develop contact flows, IVR scripts, and routing logic
Integrate with banking systems (CRM, authentication, databases)
Implement security best practices (IAM, KMS, VPC)
Troubleshoot and optimize performance.

Skills: Amazon Connect, AWS, scripting, security, banking standards
GenAI tools - AWS Bedrock

Qualifications:
Hands-on experience with Amazon Connect deployment, scripting, and integrations.
Strong understanding of AWS cloud security and compliance standards in banking.
Familiarity with contact center best practices and IVR development.
AWS certifications are preferred.

Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Email: ...@technogeninc.com
Web: www.technogeninc.com
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151