Job Details

Role: A ServiceNow Integrations developer

Location: Remote - W2 Contract Position

We are seeking a skilled ServiceNow Developer with proven experience in Integration Hub, Flow Designer, custom spoke development, and advanced scripting. The ideal candidate will also have a working understanding of prompt engineering to enhance user experiences through Generative AI workflows. You will play a key role in designing and implementing integrations, automations, and intelligent workflows across enterprise systems to drive digital transformation.

Key Responsibilities:

• Design, develop, and maintain ServiceNow integrations using Integration Hub, custom spokes, and REST/SOAP APIs.
• Create and orchestrate flows, subflows, and actions in Flow Designer for business process automation.
• Build reusable custom Integration Hub spokes for internal and third-party system connectivity.
• Write and manage complex scripts using JavaScript, Glide APIs, and Scripted REST APIs.
• Configure and implement Playbooks and Process Automation Designer for guided interactions.
• Develop AI-driven user experiences using prompt engineering with ServiceNow Generative AI capabilities.
• Collaborate with platform architects, analysts, and product owners to gather requirements and deliver scalable solutions.
• Implement error handling, logging, and monitoring strategies for robust and reliable integrations.
• Maintain documentation, conduct code reviews, and follow ServiceNow development best practices.

• 8+ year of overall experience
• 5+ years of hands-on development experience on the ServiceNow platform.
• Proficiency in Integration Hub, including custom spoke development, MID Servers, and secure credential management.
• Strong skills in JavaScript, GlideRecord, GlideSystem, and scripted web services.
• Experience with Flow Designer, Playbooks, and Process Automation Designer.
• Solid understanding of authentication protocols (OAuth2, Basic Auth, API Keys, etc.).
• Familiarity with prompt design for GenAI workflows and integrating AI responses into flows.
• Experience working in Agile/Scrum environments.
• ServiceNow CSA certification is required; Integration Hub, CAD, or AI certifications are a plus.

• Exposure to ServiceNow Generative AI or AI Search configuration.
• Experience integrating with platforms like Azure, Workday, JIRA, or Splunk.
• Familiarity with DevOps toolchains, CI/CD pipelines, and App Repository.
• Working knowledge of ServiceNow ITSM, ITOM, or CSM modules.