Job Details

Overview

This is a remote role that may be hired in several markets across the United States.

This position provides change management consultation and expertise to business units within the Bank. Manages the planning and execution of change management projects to maximize adoption of newly changed processes, technology, and structures. Creates standards and processes that ensure implementation success, and monitors initiative effectiveness through key performance metrics. Collaborates with management and project teams to drive change that addresses business needs, improves efficiencies, and achieves organizational objectives.

Responsibilities

• Change Management - Leads change management projects including development, execution, and direction. Facilitates initiatives that impact stakeholders both internal and external to the department. Responsible for stakeholder identification and analysis, prescriptive planning, timing and channel delivery, and coordinating implementation of changes.
• Collaboration - Works closely with project teams and support partners on planning, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.
• Business Support - Responsible for change management standards, processes, and tools. Ensures organizational adherence, monitoring compliance and communicating deficiencies as necessary.
• Reporting - Utilizes key metrics to analyze, track, and report on project impact and performance. Ensures that all changes are clearly recorded and evaluated.

Qualifications

Bachelor's Degree and 4 years of experience in Change Management OR High School Diploma or GED and 8 years of experience in Change Management

Preferred:

• 8+ experience in change management or in a related role
• Banking or other regulated industry experience
• Prosci© Change Management Certification
• First-hand experience leading change during times of change saturation, i.e. larger or frequent mergers and/or acquisitions

Skills:

• Strong knowledge of change management principles and tools as well as development of related tactics and assessments
• Excellent communication, interpersonal, and organizational skills
• Strong organization skills
• Ability to influence others and move toward a common goal
• Flexible, adaptable, and able to work in uncertain situations
• Ability to work in a complex fast-paced environment

The base pay for this position is generally between $96,750 and $148,350. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here:

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