Job Details

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Service Management Consultant - ServiceNow SAM

Location(s): Chicago, IL
(Remote)

Job Description:
The Senior SACM SAM PRO Developer, a leader in the area of SAM PRO expertise, recognized as a subject matter expert in all aspects relating to ITIL SAM PRO and can develop and implement SAM PRO is a very complex environment to mee client specifications.

Experienced in governance, industry standards, implementations and audits of SAM. Leads software asset/installation remediations and / or troubleshooting teams either on request or proactively. Takes ownership and leadership of SAM initiatives. Expert in areas such as governance, industry standards and implementations of SAM models. Champion of SAM lifecycle process and procedures to ensure the data integrity of software rights and usage to support SAM compliance.

Responsibilities
Develop and implement a SAM PRO platform that can:

• Register and/or ensures registration of new Software Assets / Configuration Items (CIs).
• Build proper relationships as defined in the agreed upon specifications in SAM-Pro Models; this includes (but is not limited to) people, IT components, and contracts.
• Develop the Software Audits/True-ups planned and unplanned in the Audit Schedule to ensure accuracy - via physical or auto-scans proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies.
• Conduct Quality Assurance over SAM process and policies.
• Develop SAM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed.

Qualifications - External
Skills required

• SAM Specific Experience:
  • ServiceNow SAM Pro Development experience.
  • Evaluating accuracy of SAM Pro calculations in a virtualized environment.
  • Evaluating accuracy of SAM Pro calculations in a decision tree - branched license metric.
  • Develop Reporting in SAM Pro.
  • Develop Dashboards in SAM Pro.
  • Converting purchases to entitlements.
• SAM Principles:
  • Direct work with a major tool (Flexera, SNOW, ServiceNow, BMC, Aspera, etc.).
  • Software Normalization as it relates to Software Models & Installations in ServiceNow.
• Discovery to Usage metric conversion familiarity:
  • Principles of complex analysis (virtualization effects on usage calculation).
  • Decision tree's for calculation of demand.
  • Optimization Principles to reduce cost aim/or minimize audit claims.
  • Knowledge of common targets of audit for Vendor retrieval of claims.
  • Audit Defense.
  • Strategies for deriving knowledge of upcoming audit and/or true-up targets.
  • Understanding of how Business processes are supported by technology.
  • Experience in hardware asset management.
  • Experience in using asset/configuration management databases.
  • Good understanding of Service Asset Financials.
  • CI Automated Discovery Experience.

Certifications required

• ITIL certified (Foundation v3 or v4).
• ServiceNow: Software Asset Management Fundamentals.
• ServiceNow Certified System Administrator.
• SAM-Professional module: Certified Implementer.
• ServiceNow Certifications nice to have: CIS in at least one module.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.