ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
Job Description:
Our greater Boston team is looking for a Remote Install Project Manager! The Remote IPM will effectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and/or exceed budget expectations.
Please note, this is a Wednesday through Friday work schedule. The specific hours for this position will be:
Wednesday and Thursday, 10am-7pm
Friday, Saturday, and Sunday, 10am-5pm
This is a remote position requiring some local travel in the greater Boston area.
POSITION RESPONSIBILITIES:
Accurately measure the dimensions and determine installation processes for windows and doors, using technology from a remote location. 40%
Completes and submits required job files that are complete, correct and timely providing a quality
hand off to internal customers including determining installation labor duration and installation
materials needed to successfully complete the job. 10%
Confirms details within the sales contract to assure customer expectations are in alignment with
product features and options and installation process 10%
Provide support to sales reps to define project scope and ensure the scope of work is reflected in
pricing and contract documents. 10%
Communicates with Installation crew on specifics for the jobs, providing advanced notice of unique
factors the crew will need to be aware of with the job. 10%
Troubleshoots issues with installation crew on day of installation; this may include onsite support to
the job and/or working directly with Homeowners to resolve installation process issues. 10%
Provides feedback to sales representatives when a job goes on hold, works with reps to resolve
questions in a quick and efficient manner. 5%
Approves any additional installation labor required to complete the job 5%
Other duties as assigned by supervisor.
DIRECTION OF OTHERS:
Provides direction to crews on job specifics and questions during installation
MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS:
High school diploma
A minimum of 5 years of work experience in the home improvement or other closely related field.
Previous customer service experience, especially win/win problem solving, and conflict resolution skills
required.
Valid Driver's license (subject to internal DMV review)
Previous experience as an RbA IPM or equivalent required.
Strong written and verbal communication skills
Knowledge of applicable building codes and construction techniques.
Ability to work in a team environment.
Pay Range:
$75,328.00 - $112,992.00
CULTURE AND BENEFITS:
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. Availability of benefits may differ by site or position.