Job Details

About mSupply TM
mSupply is North America's leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply's family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.

About O'Connor Company
O'Connor Company is an industry leader in wholesale HVAC equipment, parts, and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines, including Trane, American Standard, and Mitsubishi Electric. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska and Iowa. For more information, visit oconnorhvac.com.

Job Summary

The Cash Application Specialist is responsible for the receipt and accurate application of funds being paid to the organization from various sources. This role performs other duties related to accounts receivable and other departments which includes filing, scanning, imaging, account maintenance, reporting and special projects.

Duties & Responsibilities

• Posts all payments from various sources daily onto customer accounts. Reconcile daily posting to ensure books balance against bank accounts.
• Pulls, reviews, and resolves unapplied cash report. Consistently strive to achieve less than 1% of payments posted as unapplied cash on accounts each week. Produces daily and end of the month report status on applied and unapplied payments. Daily, work with customers to obtain missing remittance details needed to apply payments accurately and timely.
• Maintain an unapplied payment tracker to include the details against short/overpaid/invalid invoices/credits taken in error.
• Process chargebacks and NSF's (Non-Sufficient Funds).
• Reviews, completes, and resolves cash application reconciliation. Resolve pending queues within 2 business days and escalate to manager unresolved issues over 2 business days.
• Updates and maintains various reporting documents as it relates to payments, and unapplied cash.
• Monitors and maintains a shared payment email inbox and cash queue to answer inquiries.
• Provides secondary support answering overflow calls and when primaries are away or on the phone.
• Maintains proficiency with company computer systems.
• Make recommendations to Management on areas of improvement to improve efficiency and customer satisfaction.
• Provides excellent customer service through timely customer interaction, problem resolution, or escalation with effective and efficient follow-up.
• Fosters valued business relationships with all departments, aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution, professionalism, and integrity.

Qualifications

• High School diploma or its GED equivalent
• 2+ years or more experience with accounts receivable and/or cash applications
• High degree of personal ethics, customer service, and commitment to safety.
• Demonstrate Intermediate level in MS Office suite applications (Excel, Outlook, Word)
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.
• High ethical standards, integrity, and a strong sense of ownership.
• Ability to operate in a dynamic, fast-paced environment while meeting deadlines.
• Exceptional organizational and project management skills.

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 20 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily).

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off, including vacation, holidays, and personal days

• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact ...@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

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