Sysco Corporation - - - Responsibilities: Answer incoming calls and emails from Territory Managers; Provide customer with order history information (i.e., item #, quantity, etc.) and pricing; Process orders (including new, cancellation or additions to current order), invoices, credits/returns; Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.; Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed