Job Details

Pet's Choice Animal Hospital is a welcoming veterinary practice set in a charming house surrounded by a peaceful rural landscape, where we blend advanced medical care with a warm, home-like environment. Our vision is to provide exceptional veterinary services while ensuring every pet and their owner experiences a nurturing and positive atmosphere. We embrace the Fear Free philosophy, focusing on reducing stress for animals during visits and prioritizing proactive health management, personalized care, and open, honest communication with our clients. We are currently seeking a dedicated and detail-oriented Administrative Assistant to join our team. This role is vital in supporting our commitment to building strong relationships with our clients and their pets by managing the front desk operations efficiently and creating a welcoming environment that reflects our compassionate approach. If you are passionate about animals and administrative excellence, enjoy interacting with pet owners, and want to be part of a team that values both veterinary innovation and a caring atmosphere, this position offers a rewarding opportunity to make a meaningful impact every day.

Responsibilities

• Greet clients warmly and manage check-in and check-out processes efficiently.
• Answer phone calls, schedule appointments, and handle client inquiries with professionalism and empathy.
• Maintain and update client records accurately in the practice management system.
• Process billing, payments, and assist with insurance claims and documentation.
• Coordinate communication between veterinary staff and clients, ensuring timely and clear information exchange.
• Manage inventory of office supplies and veterinary forms, ordering as needed.
• Support day-to-day office operations including filing, mail handling, and maintaining a tidy reception area.

Requirements

• Previous administrative or customer service experience, preferably in a veterinary or medical setting.
• Excellent communication and interpersonal skills with a friendly, patient demeanor.
• Strong organizational skills with the ability to multitask and manage time effectively.
• Proficiency with computer applications such as MS Office and experience with practice management software.
• Ability to handle sensitive information confidentially and professionally.
• Comfortable working in a fast-paced environment with varying demands and priorities.
• Genuine passion for animal welfare and commitment to providing outstanding client service.