Job Details

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Service Delivery Coordinator supports the Data Center leadership team by ensuring day-to-day operational activities run efficiently across client accounts. This role serves as a key coordination point for administrative operations, recruiting activities, onboarding processes, reporting, and internal communications.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while collaborating with cross-functional teams in a fast-paced environment.

Key Responsibilities
• Provide operational and administrative support to the Service VP and leadership team, helping ensure efficient service delivery across multiple client accounts
• Act as a central coordination point for internal teams and stakeholders, facilitating administrative requests, resource needs, and operational inquiries
• Coordinate monthly and quarterly client meetings, including service reviews, while documenting key discussion points, action items, and follow-up deliverables
• Manage and maintain job requisitions for service roles, partnering with Talent Acquisition and leadership to track candidate progress throughout the hiring lifecycle
• Oversee the new hire onboarding process, including provisioning requests, client portal submissions, and proactive check-ins with new employees to ensure a smooth onboarding experience
• Monitor and track required client training and compliance requirements to ensure teams remain aligned with client standards and internal policies
• Partner with leadership and PX teams to identify and implement process improvements, helping streamline operational workflows such as position openings and workforce management processes
• Support leadership with operational reporting and data analysis, compiling and organizing information into clear, actionable formats for decision-making
• Assist with the development of presentations, reports, and operational updates for leadership and client-facing meetings
• Prepare and organize confidential and operational data to support leadership decision-making and strategic planning
• Ensure onboarding, offboarding, and operational processes remain compliant with client requirements and internal company standards

Qualifications
• High School Diploma or GED required
• Minimum two years of administrative, coordination, or office management experience - data center or technical operations environments preferred
• Minimum of two years with Google Workspace (Docs, Sheets, Slides, etc.)
• Strong organizational skills with a high level of attention to detail
• Ability to manage multiple priorities in a fast-paced and evolving environment
• Strong problem-solving and critical thinking skills
• Self-motivated with the ability to work independently and proactively
• Excellent written and verbal communication skills
• Comfortable collaborating in a cross-functional and global team environment

Compensation

Estimated Pay Range: 26.00/hr with benefits

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.