Job Details

Purpose:Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.Responsibilities:o Quickly establish rapport and relationship with customerso Provides quality customer experience through knowledge, use of systems, and process executiono Provides parts recommendations including alternatives that meet customers' needs o Fulfills online orders in timely manner and places in will call areao Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business Systemo Supplies Service Technicians with parts as requiredo Assists with preparing and maintaining professional showroom image and merchandise displayso Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Leado Assists in keeping parts department clean and orderlyo Assists in maintaining all departmental tools and equipment in good working ordero Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill seto Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer serviceo Ensure that company's reputation and image in the community is consistent with company Core ValuesRequirementsExperience, Education, Skills and Knowledge:o High School diploma or equivalent experienceo Ability to connect with customers, maintain professional image, establish rapport o Understands basic selling processeso Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based productso Experience working both independently and in a team setting o Physical ability to lift items weighing up to 75 lbs. o Highly developed interpersonal, organizational and communication skills o Basic parts and machinery knowledgeSuccess Profile:o Achieves $1,000,000 average parts sales per parts counter salesperson in a rolling 12-month periodo Maintains 28% to 32% gross margin on saleso Contributes to the freight recovery goal of breakeveno Contributes to overall net promoter score of greater than 75%