Job Details

MCO Analyst

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The MCO Analyst plays a critical role in supporting execution continuity across the team's multi-channel communication programs. This position is responsible for managing the operational execution of communications from initiation through deployment, helping ensure that communications are delivered accurately, on time, within budget, and in alignment with established quality and process standards. Because this work supports a high volume of communications across multiple programs and channels, the role is essential to maintaining execution quality, operational consistency, and business continuity.

This role is responsible for coordinating all aspects of communication execution, including cost estimates, schedules, team meetings and recaps, template management, proofing and quality control, invoice validation, and coordination with internal partners and external vendors. The MCO Analyst manages multiple projects of varying complexity simultaneously and is expected to exercise strong judgment, organization, and ownership in a fast-paced environment.

In addition to day-to-day execution responsibilities, this position also contributes to process improvement and team effectiveness. The role is expected to identify opportunities to strengthen operational processes and quality control procedures, provide feedback to the team and management, and support ongoing team training as standards and procedures evolve. While structured within a team environment, the position also requires the ability to work independently and take ownership of assigned programs.

Key partners involved in coordination efforts include Brand Compliance, PSS Marketing, Product, Campaign Targeting, Accounts, Implementations, Creative, Content Governance, Marketing Ops, the HEE team, and external vendors.

Key Responsibilities

• Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
• Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
• Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
• Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
• Manage program expenses and validate invoices associated with communication execution.
• Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
• Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
• Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
• Support team training and adoption of updated standards and procedures as business needs evolve.

Required Qualifications:

• High School Diploma or GED
• Prior experience in operations, communications, print, and/or marketing environments

Preferred Qualifications:

• 3+ years of experience in an operations role with a strong emphasis on project management
• Strong organizational and project management skills
• Effective time management and prioritization skills
• Strong written and verbal communication skills
• Strong quality control skills and attention to detail
• Proven problem-solving skills and proactive identification of process improvement opportunities
• Ability to manage multiple ongoing tasks in a fast-paced environment
• Self-motivated and able to work independently within established guidelines
• Adaptable and comfortable working in an evolving environment
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.