Job Details

Penguin Random House LLC in Westminster, Maryland, is seeking a dynamic Customer Service Representative to support order fulfillment, respond to inquiries, and collaborate with internal teams. The role may be office-based or remote, with standard hours Mon-Fri 8:30 a.m. to 5:00 p.m. Eastern time.

The ideal candidate will be analytical, customer-focused, and proficient in Excel, SAP, and ticketing systems, able to manage multiple inquiries with accuracy while delivering outstanding service.