Job Details

NexRep, LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS from NexRep's independent contractors, identify trends, and collaborate with the client's certification and operations teams to ensure client standards are met.

You will monitor interactions in real time or after the fact, review customer satisfaction data, provide recommendations for the client's quality scorecard, participate in calibration sessions, and share feedback with NexRep teams, including