Job Details

You will be the liaison between customers and the company, resolving concerns and ensuring every interaction is handled with professionalism and urgency.You will work closely with customers, managers, technicians, and vendors to identify trends and improve the customer experience.What You'll Do: Handle customer inquiries, account updates, and transactions accurately and in a timely manner.Respond primarily by phone with some email, and resolve concerns on the first call whenever possible.Maintain customer review reporting, respond to comments, and escalation unresolved issues as needed.What We Offer: Medical, dental, vision, and pet insurance, plus a 401(k) with 4% company match.PTO, paid holidays, paid wellness time, employee discounts, and continuous training.A fast-paced environment where you can grow your career.What You Need: High school diploma or GED preferred and at least 3 years of customer service experience.Strong communication, problem-solving, and organizational skills, plus computer skills in MS Office and ServiceTitan.Ability to type at least 40 WPM and pass a background check.T3 Services Group T3 Services Group is a home services company providing plumbing, HVAC, electrical, and related services. They pride themselves on being the best in the business and offer a supportive culture with training and career development.#J-18808-Ljbffr