Job Details

Description: 
Under the general supervision of the Lieutenant overseeing Investigations, the Victim Services Coordinator manages and coordinates all aspects of the Victim Services Program. This position serves as a key advocate for victims of crime, providing crisis response, ongoing support, and access to essential resources. The coordinator works closely with law enforcement, prosecutors, and community partners to ensure victims are informed of their rights and receive comprehensive assistance throughout the investigative and judicial process.

The position operates with significant independence and requires sound judgment, discretion, and empathy. Work environments vary and may include offices, courtrooms, crime scenes, hospitals, shelters, and victims` homes. This position participates in an on-call rotation to ensure 24/7 victim support.
 

Key Responsibilities:
The Victim Services Coordinator plays a vital role in supporting victims and enhancing the community`s response to trauma and crisis. Responsibilities include:

• Responds to critical incidents including overdoses, suicides, homicides, and other traumatic events to provide immediate crisis support and intervention.
• Serves as a liaison between victims and the prosecuting attorney`s office; explains judicial procedures and testifies in court when required.
• Advises victims of their constitutional rights, supports them through legal processes including Civil Protection Orders (CPORs), and provides consistent follow-up and communication.
• Refers victims to emergency housing, counseling, substance use treatment, and other social service resources.
• Maintains current knowledge of opioid treatment resources and connects victims to appropriate care providers.
• Develops and delivers public education and outreach efforts on drug disposal, overdose response, and naloxone use.
• Engages and coordinates with community-based organizations and faith-based groups to strengthen prevention and support efforts.
• Provides training to law enforcement and community stakeholders on trauma-informed practices and victim-related issues.
• Maintains accurate and confidential digital records and participates in the department`s on-call response rotation.
• Collaborates with officers, detectives, prosecutors, and community agencies to ensure continuity of care and effective case management.
• Participates in outreach events and public awareness campaigns related to victim services and substance abuse prevention.
• Performs other duties as assigned.

Qualifications: 
This position requires a professional who demonstrates compassion, initiative, and the ability to navigate complex and sensitive situations. Ideal qualifications include:

• Bachelor`s degree in Criminal Justice, Social Work, Psychology, or a related field preferred.
• Two (2) years of experience in victim advocacy, social services, or a related field.
• Knowledge of Idaho victims` rights, court procedures, crisis intervention techniques, and trauma-informed care.
• Familiarity with substance abuse recovery systems and regional opioid treatment programs.
• Ability to remain calm and professional during crises, provide empathetic support, and exercise sound judgment under pressure.
• Skilled in building relationships with victims, law enforcement, legal professionals, and community organizations.
• Proficient in verbal and written communication, including clear documentation and public speaking.
• Capable of maintaining confidentiality, setting professional boundaries, and handling sensitive information responsibly.
• Strong organizational and time-management skills with the ability to work independently.
• Must be able to work flexible hours and participate in an on-call rotation, including nights and weekends.
• Valid driver`s license and the ability to travel locally for response and outreach activities.

Benefits: 
The City of Twin Falls offers a comprehensive benefits package, including the Public Employee Retirement System of Idaho (PERSI), vacation and sick leave accrued bi-weekly, 12 paid holidays, paid long-term disability and life insurance, tuition reimbursement, a wellness program, medical and dental insurance, and much more.

Our Culture:
The City of Twin Falls, governed by a Council-Manager system with seven elected councilmembers and a City Manager, emphasizes political stability, financial strength, continuous improvement, and innovative problem-solving. The organizational values prioritize citizens as customers, employees as integral team members, service with integrity, and a collaborative approach to decision-making. The City empowers its employees, encourages appropriate risks for excellence, values teamwork, emphasizes ongoing communication, and believes in consensus for effective decision-making.

The Twin Falls Community: 
Since its founding in 1905, Twin Falls has grown into the primary hub for services in south-central Idaho and northern Nevada, serving a diverse region of over 260,000 people. Located in the Magic Valley—a vibrant collection of communities spread across the vast high desert between Boise and Pocatello—we are the area's leader in business services, healthcare, education, and retail. Today, the city is home to over 56,000 residents, while the Twin Falls Metropolitan Statistical Area accommodates roughly 122,500 people and is experiencing an approximate annual growth rate of 1.7%.

This growth is matched by an exceptional quality of life, rooted in the stunning natural beauty that surrounds us and a strong sense of community. Twin Falls offers a unique blend of small-town charm and thriving city amenities, with nearly every type of outdoor recreation imaginable. An average of 286 days of sunshine annually provides ample opportunity to explore the dramatic Snake River Canyon, where 486 vertical feet of canyon wall tower over fishermen, kayakers, rock climbers, waterfalls, and golf courses, or to discover hundreds of miles of trails in the Cassia Mountain Range ideal for hiking, mountain biking, and horseback riding. Beyond the high-desert playground and popular summer events, our vibrant and revitalized downtown core features a historical theatre, dynamic performance spaces, and a welcoming array of locally owned shops and restaurants, all anchored by City Hall. We pride ourselves on being a family-centered community that values connection, safety, and well-being, offering outstanding career opportunities, top-tier schools, and a welcoming environment that truly feels like home.
 

Application Process:
Please submit your application along with a resume detailing your qualifications and experience on our website at https://www.tfid.org/Jobs.aspx 

Final candidates will be required to successfully complete a pre-employment drug screen and a background check which includes a review of criminal records, driving records, and professional job references as a condition of hire.

For more information, please visit our website at www.tfid.org or contact Human Resources at (208) 735-7251.    

Join our team and help the City of Twin Falls deliver exceptional customer service to our community!