Job Details

Element Heating and Cooling - Customer Service Representative
Twin Falls, ID

Element Heating & Cooling is looking for a Customer Service Representative (CSR) to add to our team. Element Heating provides a wide range of services in HVAC. We are a proud, reliable, and responsible heating and cooling company with a mission to provide great service and honor our work. Element Heating and Cooling is thriving, and we look forward to growing as a company. We pride ourselves on having a positive work environment, great employee benefits and allowing employees the opportunity to succeed and advance within the company.

Position: Customer Service Representative
Location: Twin Falls, ID
Shift: Monday – Friday 8am-5:30pm
Compensation: $18-$23 Hourly

Position Type: Full-time
Job Description:
Element Heating is seeking a confident and highly motivated individual with customer service experience. This role will be responsible for scheduling technicians and estimators, answering and directing phone calls, and outbound calling to fill the schedule. You will handle customer inquiries and provide updates to both the technicians and customers. The CSR role requires a candidate with strong communication skills and a solid understanding of general office operations. You will work closely with the team to make sure everyone is on the same page and up to speed. You will be the first-person potential customers encounter from our company, so friendly, knowledgeable first impressions are your number one priority!
 

Responsibilities
• Monitor GPS tracking as well as technician workload
• Qualify and schedule sales leads for technicians
• Enter customer information into scheduling system and work with dispatcher to schedule appointments
• Answer phones (primary customer contact)
• Prioritize service calls for current day and next day`s schedule
• General office duties: Filing, data entry, scanning documents, collecting payments
• Perform outbound calls with existing customers and follow up on leads
• Greet and direct customers and vendors
• Maintain office supplies, printed materials and product brochures
• General office upkeep
• Other duties as assigned

What we are looking for:
• 2 years of office/customer service experience
• Knowledge of the Magic Valley and Mini Cassia areas
• Proficient in QuickBooks, Microsoft Office, Word & Excel
• Detail-oriented, able to ensure accurate data entry
• Ability to multitask
• Strong customer service skills
• Energetic personality
• Consistently dependable, reliable, and punctual
• Self-motivated and driven
• Strong verbal and written communication
• Time and work process management skills with the ability to work independently
• Intellectual curiosity and desire to learn from others

What we offer:
Benefits:
• 100% paid Medical, Dental and Vision Insurance
• 100% paid Life Insurance
• 401K Match up to 4%
• Paid Vacation
• Sick Pay
• Paid Holidays
• Future Advancement Opportunities
• Dynamic Work Environment
• Well Known Dealer