Job Details

Customer Service Representative

  2020-07-27     Rangen/Wilbur-Ellis Company     115 13th Ave S  

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Are you customer focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

The Customer Service Representative is a key member of the Rangen general feed and aquaculture transaction team. The role is key to the sales and marketing support function in that the individual is expected to provide superior service to our customers and suppliers.

Key Skills and Abilities Include:

  • High School Diploma and 3-5 years related experience in customer service and clerical work
  • Strong MS Word and Excel experience
  • Proficient 10 key speed
  • Experience with a Tier 1 ERP, JDE experience preferred
  • Bi-lingual Spanish preferred
  • Experience in agriculture or aquaculture preferred

 Key Personal Attributes Include:

  • A high level of commitment and accountability in all areas of responsibility
  • Strong communication and interpersonal skills required for positive interactions between internal and external employees, customers and suppliers
  • Strong oral and written communication skills
  • Ability to demonstrate and maintain professionalism in interactions with others is needed, including an ability to work with a high level of confidentiality
  • Ability to work and contribute independently and/or within a team on given assignments.
  • Ability to prioritize and multi-task to accomplish multiple assignments and meet deadlines

Specific Responsibilities and Key Deliverables Include:

  • Responsible for all intake of orders for general feeds, aquaculture and aqua mill
  • The main contact for miscellaneous inquires, referring customer calls to proper subject matter experts
  • Customer invoicing locally, out of state and internationally
  • Effective and friendly correspondence with customers, suppliers, and employees daily
  • Telemarketing on an as-needed basis
  • Expediting customer deliveries, packing slips and coordinate customer deliveries of fresh feed
  • Conduct transportation and production meetings on a regular basis
  • Produce daily work orders including adjustments, substitutions, and set-offs
  • Handle bill of lading and expediting transport to customers
  • Field all customer complaints and notify sales team member managing account
  • Assist with bid and contract finalization, adding freight rates, extra packaging, etc.
  • Pro-forma, bills of lading and correspondence
  • Keep price list and customer list updated

Compensation and Benefits:

  • Competitive hourly wage (to be determined based on experience and other factors)
  • Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
  • Drug-Free Workplace

If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!

Wilbur-Ellis Nutrition, LLC is headquartered in Vancouver, Washington and is a marketer and distributor of value-added feed ingredients in North America and Asia-Pacific.  Wilbur Ellis provides feed solutions to our customers and suppliers in the Livestock, Pet Food, and Aquaculture Industries.   Providing a complete supply chain, including logistics, warehousing, and customer service, in addition to expertise in import/export and regulatory, sets Wilbur-Ellis apart from our competitors.  We understand the importance of providing on-time delivery of specified products and honoring our commitments to suppliers and customers.


Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over ninety-three years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Do not contact this company in solicitation of any product or service.

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