Job Details

Communication Center Floor Supervisor

  2022-05-31     City of Twin Falls     203 Main Ave East, Twin Falls     $26.76 - $32.11 hour  

POSITION: Supervisor – Communications Center

EFFECTIVE: Upon selection

HOURLY SALARY RANGE: $26.76 - $32.11 Grade: 11 - Non-exempt

BENEFIT PACKAGE INCLUDES: Medical & Dental Insurance, Vacation & Sick Leave (accrued bi-weekly), Paid Holidays (12), Paid Long Term Disability and Life Insurance, Shift Differential Pay, Wellness Program, Family Bonding Leave, Tuition Reimbursement, and Public Employee Retirement System of Idaho-P.E.R.S.I.

JOB DUTIES: The Communications Center Floor Supervisor is a responsible supervisory position charged with control of the general operations of all shifts that provide 24/7 coverage for emergency communications for the City of Twin Falls.

Dispatch Operations 70%

  • reviewing work for accuracy, effectiveness, and speed of service as it is deemed necessary.
  • ensure employees are knowledgeable in all policies, procedures, and guidelines.
  • Supervision of 2-3 employees per shift.

Personnel Management 30%

  • foster and support relationships internally and with other departments.
  • implement, monitor, and evaluate training of employees and probationary employees to enhance quality and performance.

QUALIFICATIONS: This work requires knowledge of an extensive body of 9-1-1 Center procedures, and operations requiring specialized training and experience in the field; knowledge of standardized emergency and non- emergency dispatch rules, procedures, operations, supervisory principles and practices, ability to work as a team member, and establish and maintain good working relationships. This position also requires a strong working knowledge of CAD and a basic understanding of communications equipment. The position requires exceptional communication skills including the ability to communicate effectively verbally and in writing.

High school diploma or GED; Certificates of Emergency Medical Dispatch, I.L.E.T.S., P.O.S.T. 9-1-1 Communications Officer Intermediate; or the knowledge, skills, and abilities typically acquired through a combination of education and experience equivalent to completion of a dispatcher training program; plus, five (5) years of progressively responsible related experience in emergency response. As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation, which includes a polygraph and psychological evaluation.

APPLICATION PROCEDURE: Apply immediately. Interested individuals should submit an online application; the position will remain open until filled.

    1. A completed City of Twin Falls application;
    2. Two computer assessments:
      1. Personal Evaluation Profile – select from multiple choice answers;
      2. Criticall Dispatch Practice Test – listen to calls, dispatch police or fire, data entry;
    3. Submit a $20.00 testing fee.

Computer Assessments: After submitting your application, please call the Human Resources Office to schedule an appointment. Payment is due at the time you take your test. Included in this packet is an overview of the Criticall test, a list of the skills that will be evaluated, and the administrative guidelines for answering the questions.

For additional information, please call Human Resources Office at 208-735-7251 or email

An Equal Opportunity Employer – Drug Free Workplace

Qualified veterans who provide required documentation will be given preference in accordance with Idaho state law.

Do not contact this company in solicitation of any product or service.

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